Customer Service
We aspire to provide you with the absolute highest level of customer service, if you need advice on any flooring products, or simply need help working out measurements, please call a member of our friendly trained team, who will be happy to help you. We welcome feedback and customer comments so please feel free to drop us a line about your shopping experience with us. All feed back is reviewed by the directors of the company. We welcome customers at our showroom to view our full range of quality carpets, rugs and flooring or you can just pop in and buy what you have seen online, our showroom.
- Delivery and Shipping
- Carpet and Vinyl Minimum Order Value
- Our Price Match Promise
- Up to Six Free Samples
- No Quibble Guarantee
- Returns Policy
- Credit Card Security
Delivery and Shipping
Delivery to anywhere on the UK mainland is FREE For UK Highlands and Islands and overseas please contact prior to purchase for shipping cost.
We use Parcel Force 24 standard delivery to dispatch our products. Parcel Force 24 is very reliable, however it is not a guaranteed service so should not be relied upon when booking tradesmen. In the unlikely event of your parcel being lost or damaged, all of our delivery services are fully insured.
We endeavour to deliver stock items within 48 hours of payment, excluding weekends and bank holidays, providing payment is received before 12pm monday-thursday.Out of stock items normally take 2-7 working days for delivery.
These delivery times are estimates and not a guarantee. In the unlikely event of any delivery problems, please contact us straight away and we will do all we can to resolve any problems.
Carpet and Vinyl Minimum Order Value
To maintain our free delivery service, we must ask for minimum order of £300 on all sales of 4 metre wide carpet and vinyl. There is no minimum order value for any other products.
Our Price Match Promise- Abbey Carpets the UKs lowest price flooring.
If you find a carpet, laminate, vinyl or wood floor at any other retailer, we will probably be able to get that product for you. Just email your quote and we will do our upmost to beat the price.We also offer a 5% discount on carpets, rugs ,vinyls and remnants collected from our store just quote "web offer 7" on collection.
Up to Six Free Samples
If you would like to take advantage of our free sample service please email your request with your name, address range name and colour of samples required to shop@abbey-carpets.co.uk and we will post these to you first class free of charge.
No Quibble Guarantee
All of our Products carry a full manufacturers guarantee against defects and we offer a full refund or replacement on all of our stock products. Please see returns section if you do need to return goods.
Returns Policy
We accept returns on all stocked products which are returned within 14 days from the date of purchase, we do not however pay return postage for any returns, unwanted or over ordered goods can be returned if they are a stock item, we can at your request arrange a return postage service which will be charged at normal Parcel force rate (advisable as our returns are insured). We can not accept returns on Karndean Flooring, Laminate Flooring Vinyl flooring or Carpet unless the goods are damaged or faulty, if this is the case please contact us immediately. If you are not sure about colours please use our Free sample service as once we have cut your flooring/carpet it can not be returned. All returns must be packed in original packaging and be in an unused state which are fully resaleable. Credit will only be issued once returns have been inspected and deemed resalable minus any return postage payable. Please see exclusions under carpet section.
Credit Card Security
We use Protx for taking online credit/debit card payments, which is one of the most secure and quick ways of paying online today. We can if preferred also take credit/debit card payments over the telephone, the goods must be received at the credit card holders address this ensures security and fraud prevention.
