Terms And Conditions
Payment by credit and debit card
Payment by a debit and credit cards are required at the time of order. Payments are made via Protx, the most secure payment gateway online today. Abbey Carpets will automatically e-mail you to confirm your order has been placed. If for any reason, your goods have not been dispatched within 14 days of your order being placed you have the option to cancel your order and receive a full refund. If you prefer you can call us to pay by card over the phone.
Payment by cheque
We do not accept personal or company cheques, however we do accept banker draft cheques and postal orders. Please allow plenty of time if posting payment as this will slow down our handling and shipping times goods will only be shipped once payment has cleared.
Payment by telephone
If you would like to pay by phone please call us on 01702 433522 and a member of our friendly team will take your payment. We accept Maestro, Visa, Mastercard and all major debit cards. Sorry we do not accept Amex/Dinersclub. We can only accept payment by phone from the card holder and goods must be shipped to the card holders registered card-holders address in accordance with distance selling regulations.
Payment via bank transfer
Payment by Paypal
Our Free Delivery Zones
Terms for buying carpet and vinyl on-line
Cancellation and return policy.
No Quibble Guarantee
All of our products and services ie; fitting are fully guaranteed by us and against manufacturers defects for one year form the date of purchase please see exclusions for carpet complaints. If you do have a problem please call our customer service on 01702 433522.
Please check your flooring upon delivery look out for any signs of damage in transit ie; corners of boxes torn or ripped if you see any damage please sign the drivers document received but 1 pack damaged etc. This will help us to claim against shipping company. Once opened please check your material carefully before installation. If your flooring is faulty on delivery please call us up to 7 days after delivery. Your item can be replacement or refunded once returned.
Some faults may have to be inspected on site by the manufacturer if they have occurred after installation so we may need to have the flooring inspected by the manufacturer at your premises to solve the complaint. Carpets must be installed in compliance with British Standards B.S.5325.
Carpet Fault Exclusions
Shading and pile reversal
Carpets and rugs lend them self to pile pressure ie in deep pile carpets you may see foot prints in walkways this is normal and not a faulty, as is flattening of pile in high traffic areas which can cause shading of colour.
Unfortunately, we cannot guarantee against the effects of normal use. Pile will flatten more quickly in areas of heavier use, particularly in walkways and in front of chairs. In some carpets this will be more noticeable than others. This is not a fault and will not affect the durability of the carpet.
Fading
Some rugs and carpet do fade a little with time, if in strong direct sunlight, this effect can be stopped ie please do not put a rug or carpet in direct sun areas.
Colour
The carpet and flooring colours shown on our web site are accurate as we can get. However colours can appear different on different PC monitors as settings may not be exactly the same lighting in your house. Please order samples to confirm colours and inspect the carpet in the lighting of your own home. Dye batches can also vary and therefore it may be possible that your carpet does vary very slightly from the sample..
Size Tolerance
Clause 3 BS 3655 ( 1981 ) A slight tolerance on all roll materials of +/- 0.25% is allowable so please be sure to add more than enough extra material.
