Terms And Conditions
To make things clear we have set out our payment terms and conditions below.
Thank you for choosing Abbey Carpets We are sure that you will be happy with the purchase you make from us and the price paid we constantly monitor other websites to be as competitive as we can.
Payment by credit or debit card
Payment using a debit card or credit card is required at the time of order. Payment is made via Protx, one of the most secure payment methods on the Internet today. Abbey Carpets will automatically acknowledge your order via e-mail. If for any reason, your goods have not been dispatched within 14 days of your order being placed you have the option to cancel you order and receive a full refund.
Paying by cheque
We do not accept personal or company cheques, however we do accept banker draft cheques and postal orders, please allow plenty of time if posting payment as this will slow down our handling and shipping times goods will only be shipped once payment has cleared.
Payment by telephone.
If you would like to pay by phone please call us on 01702 433522 and a member of our friendly team will take your payment we accept maestro, visa, mastercard and all major debit cards. Sorry we do not accept Amex/Dinersclub. We can only accept payment by phone from the card holder and goods must be shipped to the card holders registered card address.
Payment via bank transfer
To pay by bank transfer please contact our sales team who will be happy to email our bank detail to you once you have made your purchase.
Cancellations and returns policy
No Quibble Guarantee
All of our products and services ie fitting are fully guaranteed by us and against manufacturers defects for one year form the date of purchase please see exclusions for carpet complaints. In the unlikely event you do have a problem please call our customer service on 01702 433522
Please inspect your flooring upon delivery look out for any signs of damage in transit i.e. corners of boxes torn or ripped if you see any damage please sign the drivers document received but 1 pack damaged etc this will help us claim against shipping company, once opened please check your material carefully before installation. In the unlikely event that your goods are faulty on arrival please let us know within 7 days of delivery. Your flooring can then be returned for either a full refund or replacement.
Some faults may have to be inspected on site if they have occurred after installation so we may need to have the flooring inspected by the manufacturer at your premises to solve the complaint. We therefore reserve the right to have the carpet inspected by a manufacturer's representative before work can be carried out. Carpets must be installed in compliance with British Standards B.S.5325.
Carpet Fault Exclusions Shading , Pile Reversal and The Effects of Normal Use
In common with all pile fabrics, carpets may shade. This occurs when the pile is brushed or flattened in different directions and therefore reflects light differently. The extent to which your carpet will show the effects of shading depends upon its construction and quality, design and use. Deep pile carpets, such as Saxonys, for example will probably show your footprints and this is a shading effect. This is not a manufacturing defect and will not affect the wear life of your carpet.
Unfortunately, we cannot guarantee against the effects of normal use. Pile will flatten more quickly in areas of heavier use, particularly in walkways and in front of chairs. In some carpets this will be more noticeable than others. This is not a fault and will not affect the durability of the carpet.
Fading
All carpets and other material will fade over time if in strong direct sunlight. You can reduce fading by keeping the carpet out of direct sunlight as much as possible. Fading is not a fault.
Colour
The colours of carpets and flooring shown on this site are as accurate as possible. However, colours may well appear slightly different on different pc monitors as settings may not be the same and different again under the lighting conditions in your home. Please order samples to confirm colours.
Dye batches also vary and therefore it may be possible that your carpet does vary very slightly from the sample. It is however very rare that this difference is significant enough to cause a problem.
Size Tolerance
All sizes quoted are approximate. Very slight variations are unavoidable and a tolerance of plus or minus ½" (1.25cm) is allowable in accordance with clause 3 of British Standard 3655 of 1981.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.
