Terms And Conditions
Payment by debit or credit cards at our checkout are made via Barclays Bank Epdq, the most secure payment gateway online today. We will e-mail you to confirm your order has been placed. With a further e-mail to let you know when we have shipped your goods.
Payment by Paypal
If you would like to pay via credit or debit card over the phone please call us on 01702 433 522 and a member of our friendly team will take your payment. We accept Maestro, Visa, Mastercard and American Express (Amex) all major debit cards. For security reasons we can only accept payment over the phone from the card holder, goods can only be shipped to the card holders registered address.
Payment via bank transfer
Our Free Delivery Zones
Terms for buying carpet and vinyl on-line
Cancellation and return policy
Our Guarantee
All of our products and services ie; fitting are fully guaranteed by us and against manufacturers defects for one year form the date of purchase please see exclusions for carpet complaints.
Please check your flooring upon delivery look out for any signs of damage in transit ie; corners of boxes torn or ripped if you see any damage please sign the drivers document received but 1 pack damaged etc. This will help us to claim against shipping company. Once opened please check your material carefully before installation DO NOT FIT IF DAMAGED. If your flooring is faulty or damaged on delivery please call us up to 7 days after delivery. Your item can be replaced or refunded once returned to us and checked.
Some faults may have to be inspected on site by the manufacturer if they have occurred after installation so we may need to have the flooring inspected by the manufacturer at your premises to solve the complaint. Carpets must be installed in compliance with British Standards B.S.5325.
Carpet Fault Exclusions
Shading and pile reversal
Carpets and rugs lend them self to pile pressure ie in deep pile carpets you may see foot prints in walkways this is normal and not a faulty, as is flattening of pile in high traffic areas which can cause shading of colour.
Unfortunately, we cannot guarantee against the effects of normal use. Pile will flatten more quickly in areas of heavier use, particularly in walkways and in front of chairs. In some carpets this will be more noticeable than others. This is not a fault and will not affect the durability of the carpet.
Fading
Some rugs and carpet do fade a little with time, if in strong direct sunlight, this effect can be stopped ie please do not put a rug or carpet in direct sun areas.
Colour
The carpet and flooring colours shown on our web site are accurate as we can get. However colours can appear different on different PC monitors as settings may not be exactly the same lighting in your house. Please order samples to confirm colours and inspect the carpet in the lighting of your own home. Dye batches can also vary and therefore it may be possible that your carpet does vary very slightly from the sample..
Size Tolerance
Clause 3 BS 3655 ( 1981 ) A slight tolerance on all roll materials of +/- 0.25% is allowable so please be sure to add more than enough extra material.
